Apologies in advance for this post; it’s not gonna be one of my usual upbeat, find-a-silver-lining-in-a-dark-cloud type of articles. It’s gonna be a bit of a rant about a topic that’s been boiling inside of me for a while now. The topic is consumers and their attitude that they DESERVE discounts.
Getting inbound messages from users is a beautiful thing. Every time my phone pings from an intercom.io in-app CRM message, or I get an email from a user via our contact form, I just smile. Because I know there is a very good chance I’ll be able to convert that user to a happy, paid… Continue reading 1 sneaky hack to convert web visitors who use your contact us form
Paying attention to customers on social media seems like an obvious thing to do. But some companies just don’t get it; they ignore customers and do so at their own peril. I recently had an experience with an organic tomato sauce brand that I contacted on Facebook, Twitter and LinkedIn, and they NEVER answered me.… Continue reading 3 Insightful Takeaways From Ignoring Customers On Social Media
Life is a funny thing sometimes. One second things seem to not be going your way. Then mysteriously, the entire universe conspires with you and a previously $h!tty situation turns out in your favor. This happened to me so many times on my WeMontage journey. Like the time I was in the accelerator and pitching… Continue reading Sometimes When You Lose, You Win
If you’re like me, you’re occasionally frustrated with companies that have bad customer service. Maybe the service is bad because there is no way to talk with a real person to get your question answered quickly, or it takes the company days to respond to your email question, or the company is asleep on social… Continue reading 3 Easy Ways To Drive Sales With Great Customer Service