One Simple Way to Turn Customers With Problems Into Brand Advocates

Every entrepreneur knows there will be occasional customer problems, even if you have swanky all-inclusive crm software in place to help you give customers the best experience possible. Sometimes it will be your fault, sometimes not. But it doesn’t matter. Problems present a wonderful opportunity to turn customers into advocates of your product or brand.

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After Eric Garner, What am I Supposed to Tell My Son?

I wrote this article about the Eric Garner situation last night and it just published on SheKnows. This was an emotional undertaking for me. I didn’t sleep much last night. The SheKnows editors liked the article so much it was the featured article of the day on the home page. You can read the entire article… Continue reading After Eric Garner, What am I Supposed to Tell My Son?

Entrepreneurs: Is Your Business Struggling? You Always Have A Move.

I’m über pumped to have my first article published as an expert entrepreneur contributor to SheKnows, which reaches 20 million people per month. Head on over to SheKnows to read the full article and please share, if you dig it. Cheers!   Feature image credit: Dana Lookadoo Determination Best description of determination as shown on the back of… Continue reading Entrepreneurs: Is Your Business Struggling? You Always Have A Move.