1 sneaky hack to convert web visitors who use your contact us form

Getting inbound messages from users is a beautiful thing. Every time my phone pings from an intercom.io in-app CRM message, or I get an email from a user via our contact form, I just smile. Because I know there is a very good chance I’ll be able to convert that user to a happy, paid customer.

I want to share one, small tip from my business’ “contact us” form that I find invaluable.

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Sometimes When You Lose, You Win

Life is a funny thing sometimes.

One second things seem to not be going your way. Then mysteriously, the entire universe conspires with you and a previously $h!tty situation turns out in your favor.

This happened to me so many times on my WeMontage journey. Like the time I was in the accelerator and pitching an investor who told me there is no way he would invest in my business, but then ended up doing just that thru an angel group to which he’s connected.

Or this past year when two huge PR opportunities kept getting severely pushed back when I really needed them to happen immediately to help cash flow. In the end, the PR spots hit in the fourth quarter of 2014, when consumers were more likely to buy.

That worked out great.

 

Another Entrepreneur Weighs In

I wanted to see if other entrepreneurs had similar experiences, so I reached out to Dino Dogan, founder of Triberr, a platform that helps bloggers solve the problem of  writing blog posts that no one reads; it does so by helping bloggers develop a community of sharing and support with other bloggers.

Below is Dino’s story about making vodka-mint lemonade out of lemons:

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3 Easy Ways To Drive Sales With Great Customer Service

If you’re like me, you’re occasionally frustrated with companies that have bad customer service. Maybe the service is bad because there is no way to talk with a real person to get your question answered quickly, or it takes the company days to respond to your email question, or the company is asleep on social media and doesn’t respond to your tweets or Facebook questions (This really gets me fired up. So much so, I’m gonna write a separate article about it another time).

As a small, nimble company, this is an opportunity for you to differentiate yourself from your competitors and endear customers to you and your brand. And most importantly, drive sales.

How do I know? Because I’ve done so with WeMontage and it’s generated tens of thousands of dollars in sales for me.

I’m going to share three things I’ve done, that many of you can do too, that will help you give better customer service and generate more sales in the process. (more…)

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